General Terms and Conditions (GTC)

§ 1 Scope of Application

(1) The following General Terms and Conditions, in the version applicable at the time of the order, apply to all orders placed through our online shop at www.studioeasy.de.

(2) The seller and contracting party is:

Schumann-Plekat GbR
Partners: Constanze Schumann-Plekat and Catharina Schumann-Plekat
Alte Königstraße 3, 22767 Hamburg, Germany

E-mail: hello@studioeasy.de
Telephone: +49 163 4771562

VAT ID: DE458533522

(hereinafter "we" or "Seller").

(3) These GTC apply exclusively to consumers within the meaning of Section 13 of the German Civil Code (BGB). A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

(4) Any terms and conditions of the customer that deviate from, conflict with, or supplement these GTC shall not become part of the contract unless we have expressly agreed to their validity in writing.

§ 2 Conclusion of Contract

(1) The presentation of products in our online shop does not constitute a legally binding offer, but a non-binding invitation to the customer to order goods (invitatio ad offerendum).

(2) By clicking the button labeled "order subject to payment" ("zahlungspflichtig bestellen") (or a correspondingly clearly labeled button), the customer submits a binding offer to conclude a purchase contract for the goods contained in the shopping cart.

(3) Before submitting a binding order, the customer may correct the entered data at any time using the usual keyboard and mouse functions. In addition, all entries are displayed once again on an overview page before the order is submitted and can be corrected there using the browser's "back" function or discarded by cancelling the order process.

(4) The contract is concluded when we confirm receipt of the order to the customer by e-mail (order confirmation) and separately declare acceptance of the offer, at the latest upon dispatch of the goods.

(5) We store the order data. These GTC can be viewed, downloaded and printed on our website at any time. Consumers receive an e-mail containing the order data and confirmation together with these GTC and the withdrawal notice.

(6) The language of the contract depends on the language in which the customer completes the ordering process (German or English).

 

§ 3 Right of Withdrawal

Consumers have a statutory right of withdrawal. Details can be found in the withdrawal notice at the end of this page.

 

§ 4 Prices and Shipping Costs

(1) All prices stated on the website are final prices inclusive of the applicable statutory value-added tax. Any shipping costs are additional, and the customer will be informed of their exact amount before completing the order.

(2) Unless stated otherwise during the ordering process, the following shipping costs apply:

Delivery within Germany:
Standard shipping: €6.00 per order, free of charge for orders of €150.00 or more
Express shipping: €20.00 per order
Book/parcel post (Büchersendung/Warensendung): €2.70 per order

Delivery within the EU (outside Germany):
Standard shipping: €16.00 per order, free of charge for orders of €350.00 or more
Express shipping: €35.00 per order
Book/parcel post: €6.00 per order

(3) We offer deliveries outside the European Union only following a prior individual request and agreement with the customer. In such cases, we will inform the customer of the specific shipping costs individually before the order is completed. The customer additionally bears all costs incurred in connection with the import of the goods, in particular customs duties and import turnover tax levied by the authorities of the destination country. As these costs depend on the national regulations of the respective destination country, we are unable to state them bindingly in advance.

§ 5 Delivery

(1) Delivery is made to the delivery address specified by the customer during the ordering process, using a shipping service provider selected by us.

(2) Unless stated otherwise for the relevant item, the following estimated delivery times apply:

Delivery within Germany:
Standard shipping: approx. 2–4 business days
Express shipping: approx. 1–2 business days
Book/parcel post: approx. 2–4 business days

Delivery within the EU (outside Germany):
Standard shipping: approx. 2–8 business days
Express shipping: approx. 1–4 business days
Book/parcel post: approx. 2–8 business days

International deliveries (outside the EU): only upon individual request; the estimated delivery time will be communicated as part of the individual agreement.

(3) If the ordered goods are not available despite a timely order and a properly executed corresponding covering transaction on our part, we will inform the customer without delay and refund any payments already made without delay.

(4) If a shipment cannot be delivered for reasons attributable to the customer — for example, because an incorrect delivery address was provided, delivery was refused without the customer exercising a statutory or contractual right (e.g. the right of withdrawal), or the shipment was not collected from a branch or parcel shop within the period specified by the shipping service provider — and is therefore returned to us, the customer is in default of acceptance (Sections 293 et seq. BGB). In this case, we are entitled to invoice the customer for the additional costs demonstrably incurred as a result, or to offset them against any refund owed, in particular the costs of the return shipment to us and the costs of any necessary re-shipment (Section 304 BGB). The value of the goods and the original outbound shipping costs remain unaffected by this and are governed by the other provisions of these GTC and the withdrawal notice. The customer's statutory right of withdrawal remains unaffected by this provision.

§ 6 Payment Terms

(1) The following payment methods are available to the customer during the ordering process: PayPal, credit card, and invoice purchase via Klarna. Accelerated checkout options such as PayPal Express or Shop Pay do not constitute separate payment methods, but merely accelerated forms of payment for the methods named above.

(2) When paying by PayPal (including PayPal Express), payment is processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, in accordance with its terms of use and privacy notices.

(3) When paying by credit card (including via Shop Pay), payment is processed by our payment service provider Shopify Payments; the charge is made at the time the goods are dispatched, unless the payment service provider provides otherwise.

(4) When paying by invoice purchase, payment is processed via Klarna. Further information and the complete terms of use for Klarna invoice purchase can be found during the ordering process. Klarna reserves the right to carry out a creditworthiness check in connection with invoice purchase; in the event of a negative result, we reserve the right to offer the customer alternative payment methods.

(5) Depending on the payment method selected, the purchase price is due immediately or in accordance with the terms of the respective payment service provider.

(6) All prices include the statutory value-added tax and are exclusive of shipping costs.

 

§ 7 Vouchers and Discount Codes

(1) Gift Vouchers
We offer digital gift vouchers, which are sent by e-mail as a code. Gift vouchers can only be redeemed for the purchase of goods in our online shop; payout in cash is excluded. Gift vouchers are valid for three years from the date of purchase. If the voucher value exceeds the order value, the remaining balance is communicated via the voucher code and can be redeemed until the original validity period expires. The purchase of a gift voucher constitutes a separate contract, to which the right of withdrawal applies in accordance with the withdrawal notice.

(2) Discount and Promotional Codes
Discount and promotional codes are issued as part of time-limited marketing campaigns and entitle the holder to a price reduction on purchases in our online shop. Unless stated otherwise for the relevant code, the following applies: discount codes cannot be combined with other promotions, payout of the discount amount in cash is excluded, and retroactive application to orders already completed is not possible.

The discount code issued upon newsletter sign-up is limited to a single use per customer; there is no minimum order value. If there is reasonable suspicion of abusive multiple use (e.g. by creating multiple customer accounts), we reserve the right to refuse redemption.

The scope, validity period, minimum order value and any exclusions applicable to further time-limited promotional codes will be communicated separately for the respective promotion.

§ 8 Customer Account

(1) Customers may create a free customer account during the ordering process. Registering a customer account does not in itself create a purchase contract or any obligation to order goods.

(2) The customer is obliged to keep their login credentials (e-mail address and password) confidential and to protect them from access by third parties. If there is suspicion that unauthorized third parties have gained knowledge of the login credentials, the customer must inform us without delay and change the password.

(3) The customer is obliged to keep the data stored in the customer account up to date.

(4) The customer may have their customer account deleted at any time without giving reasons, e.g. by e-mail to hello@studioeasy.de. We are entitled to block or delete a customer account in the event of reasonable suspicion of abusive use or for any other good cause.

§ 9 Retention of Title

The delivered goods remain our property until the purchase price has been paid in full.

§ 10 Transport Damage

If goods are delivered with obvious transport damage, we ask the customer to report the complaint to the delivery carrier as soon as possible and to notify us accordingly. Failure to make such a report or to contact us has no consequences whatsoever for the customer's statutory claims and their enforcement, in particular the customer's warranty rights; it merely helps us assert our own claims against the transport company or transport insurer.

§ 11 Warranty

(1) The statutory warranty rights under Sections 434 et seq. BGB apply. Statutory warranty rights vis-à-vis consumers are neither excluded nor limited.

(2) The limitation period for warranty claims relating to newly manufactured goods is two years from delivery of the goods.

(3) Consumers additionally benefit from the statutory reversal of the burden of proof during the first twelve months after delivery pursuant to Section 477 BGB.

§ 12 Liability

(1) We are liable without limitation for damages arising from injury to life, body or health resulting from an intentional or negligent breach of duty, as well as for other damages resulting from an intentional or grossly negligent breach of duty. The same applies to claims under the German Product Liability Act (Produkthaftungsgesetz).

(2) In the event of a slightly negligent breach of material contractual obligations (cardinal obligations) — i.e. obligations whose fulfillment is essential to the proper performance of the contract and on whose observance the customer may regularly rely — our liability is limited to the foreseeable damage typical for this type of contract.

(3) In all other respects, liability for slight negligence is excluded.

§ 13 Dispute Resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board within the meaning of the German Act on Alternative Dispute Resolution in Consumer Matters (Verbraucherstreitbeilegungsgesetz – VSBG).

§ 14 Final Provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). This shall not affect any mandatory provisions of the country in which the customer, as a consumer, has their habitual residence.

(2) Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.

(3) These GTC are available in German and English. In the event of any discrepancies or contradictions between the German and English versions, the German version shall prevail.